Privacy policy

Scope

This privacy policy (“Policy”) applies to the collection, use, and disclosure of personal information by Sykes Enterprises, Inc., or any of its subsidiaries or affiliates, (“SYKES”) when you use web sites operated by SYKES that link to this Policy (the “Sites”) and the services associated with or set forth in the Sites. This privacy policy applies to all personal information received by us in any format, including electronic, paper, or oral. Please take a moment to read this Policy to learn more about our information practices. When you use the Sites, you are interacting with a United States based company, and the Sites are intended to comply with the laws of the United States.

Personal Information

As used herein, the term “personal information” means information that specifically identifies an individual (such as user’s name, address, email address, telephone number, or other identifiers that permits the physical or online contacting of a specific individual) or that is associated with an identifiable person (such as demographic information or information about a person’s activities when such information is linked to personally identifying information). Personal information does not include “aggregate” information, which is data we collect about the use of the Sites or categories of Sites users, from which any personal information has been removed. We collect aggregate data for a number of purposes, including helping us understand trends and generic user needs so that we can better consider new publications, products, and services, and to tailor existing publications, products, and services to meet identified user desires. This Policy in no way limits or restricts our collection of aggregate information.

Collection of Personal Information

We may collect personal information in a number of ways when you visit our Sites or use the various services available on our Sites. We may collect certain information you voluntarily provide to us, which may contain personal information. For example, if you register for the Sites, we may collect your name, address, email address, telephone number, date of birth, and city and country, and we may collect other demographic information that you provide. Personal information may also be collected in connection with leaving comments, posting content, sending an email or message to another user, or participating in any interactive areas or features on the Sites. The collection of personal data is done solely for normal business operations and as part of supporting our clients where appropriate. By providing registration information or leaving comments on this Site, you are explicitly consenting to the collection and processing of your personal information by SYKES.

In addition, from time to time, we may collect personal, contact, or other demographic information you provide in connection with your participation in surveys, contests, promotional offers, and other activities on the Sites. The information we collect from you is provided by you voluntarily, although if you choose not to provide information, your access to and participation in certain services, features, or activities on the Sites may be restricted. By participating in such surveys, contests, promotional offers, or other activities on the Sites, you are explicitly consenting to the collection and processing of your personal information by SYKES.

We may also receive information from third parties with whom we have business relationships. Where we combine third-party information with other personal information that we have collected from you, this Policy governs our use of such information.

Usage of Personal Information

In general, we use the personal information we collect to facilitate your use of the Sites, to provide you with information, products, and services you request, to inform you about other information, events, promotions, products, or services we think will be of interest to you, to administer and assist us with the operation of the Sites and our business. For example, we may use the information we collect to:

verify your identity where this is required;
contact you about your use of the Sites, such as for administrative purposes or to provide you with customer service;
provide you with the services, products, or information you requested;
respond to your emails, submissions, comments, requests, or complaints;
understand your needs and how they may be met;
contact you about our products, services, activities, events, promotions or offers and for other marketing, informational, product development, and promotional purposes by post, email, or telephone;
request feedback and to enable us to develop, customize and improve our information and services;
maintain our records; prevent and detect crime, fraud, or corruption;
process financial transactions; and
enhance compliance with our legal responsibilities and the policies, rules, and other agreements governing the Sites in order to protect the online community and the overall integrity of the Sites.

Special Notice Regarding Children

Our Sites are not designed for, nor do we knowingly collect, personal information from children under the age of 13. If you are under 13 years of age, please do not provide your personal information to us.

Sharing of Personal Information

If we collect any personal information, we share and disclose such personal information only as described in this Policy (as amended from time to time). We may share personal information with other companies within the SYKES group, including parent, sibling, and affiliate companies, worldwide. We may also share personal information with third-party vendors, consultants, and other service providers who are engaged by or working with us in connection with the operation of the Sites or performing any services on our behalf. For example, we may use a third party to screen certain content before it is posted to, or to remove postings from, the Sites. By providing your personal information you are expressly consenting to the transfer, international or domestic, of your information to the organizations mentioned above.

SYKES does not sell data collected to any third party and will only transfer your data

With your express consent; or
As part of a lawful basis of processing; or
In response to lawful requests by public authorities, including to meet national security or law enforcement requests; or
To designated third parties as defined within our cookie consent policy In the context of onward transfer, Sykes Enterprises, Inc. has responsibility for the processing of personal information it receives with your consent and subsequently transfers to a third party acting as an agent on its behalf. Sykes Enterprises, Inc. shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

In addition, we may offer various features through a third-party service provider. By accessing and using these services, you are engaging with and providing information directly to the third-party provider of these services. Your provision of such information to the third-party is subject to such party’s own privacy policy. SYKES are not responsible for any information you provide to these parties directly, and we encourage you to become familiar with their practices before disclosing information directly to such third parties with which you come into contact.

We also may disclose personal information to third-parties, including law enforcement, when we are required to, or we believe it is appropriate to comply with the law subject to a lawful subpoena, warrant or court order; to enforce or apply this Privacy Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers’ rights, property, or safety; to protect our customers from fraudulent, abusive, or unlawful use of our Site; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of personal information. Where legally permitted to do so, we will notify you in advance of any such legal disclosure.

Online Communities and Social Media Usage

The Sites may include certain online communities and other interactive features, such as user profiles, forums, message boards and chat rooms. You may be asked to choose a user or member name in order to participate in certain features of the Services, which will be available to the general public while you participate in some features of the Services, such as the online communities. We recommend that you not use your real name or other personally, identifying name. Information you post in such public areas of the Sites is publicly available and may be viewed by and shared with other users. You can restrict user access to certain information through the privacy preferences setting on your account. However, although we strive to use commercially reasonable efforts to implement these privacy preferences, no system or security measure is perfect or impenetrable. You should always be cautious when giving out personal information to others in public online forums. We are not responsible for protecting such information that you may disclose to third parties through the Sites (e.g., sending your contact information to another user through the chat service).

SYKES has official pages on social media services including but not limited to Facebook, Twitter, Tumblr, LinkedIn, and YouTube. When you interact with us on these pages or elsewhere on social media, we may collect information such as your likes, interests, feedback, and preferences. We may collect additional information from social media companies if you choose to share with them and they, in turn, share such information with us.

Any posts you make on our official social media pages – including posts that contain pictures, comments, suggestions, opinions, complaints, or personal information – are available to others who use those pages. Never include sensitive personal, financial, or other confidential information such as your Social Security number, account number, phone number, mailing address, or email address when posting or commenting online. Please refer to the privacy policies of our social media partners when you interact with them online.

Use of Cookies, IP Addresses, and Web Beacons

The Sites may contain “cookies.” A cookie is a piece of data that is stored on your hard drive and records your preferences and other data about your visit to the Sites. If we combine cookies with or link them to any personally identifiable information, we will treat this information as personal information; otherwise, it is treated as and used in the aggregate. Most internet browsers will allow you to erase cookies from your hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. If you block cookies, some portions of the Sites may not function properly, and some features of the Sites may be slowed down or less efficient. For further information on our use of cookies, please review our Cookies Policy.

Protecting Personal Information

We strive to protect personal information while it is under our control. Your account information is accessible online only through the use of a password. To help protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of and acts on the Sites by any person using your password. Please advise us immediately if you believe your password has been compromised or misused.

Special Notice Regarding Children

Correction of Personal Information, Questions

SYKES allows an individual access to the personal information we hold and allows the individual the right to correct, amend, or delete such information. If you would like to verify, correct, or delete any personal information we have collected, or if you have any questions or concerns regarding this Policy or SYKES treatment of personal information, please contact us at privacy@sykes.com or by writing to us at Sykes Enterprises, Inc., 400 North Ashley Drive, Suite 3100, Tampa, FL, 33602, Attention: Data Protection Officer. Please note that in certain circumstances, we may not be able to legally comply with a data subject access request or to remove or change certain stored personal information.

SYKES commits to resolve any complaints about our collection or use of your personal information. When we receive formal written complaints or data subject access requests at this address, it is SYKES’ Policy to contact the complaining user regarding his or her concerns within a reasonable period of time. Any unresolved data complains arising from the use of this website shall be subject to the website’s general terms and conditions of use, including any dispute resolution processes.

EU Privacy Statement

In addition to the terms set forth in this Privacy Policy, Sykes Enterprises, Incorporated and its affiliates certifies that it adheres to the principles set forth in the EU Standard Contractual Clauses (2004/915/EC and 2010/87/EU ) regarding the collection, use, and retention of data from residents of the European Union.

SYKES operates its data collection activities on an opt-in basis, facilitated through voluntary provision of information by you and through cookie controls.

Changes to This Privacy Policy

We will occasionally update this privacy policy to reflect changes in our services and customer feedback. We encourage you to periodically review this Policy to be informed of how Sykes Enterprises, Incorporated is protecting your information.